This study assessed the Calamba Water District service delivery upon compliance and implementation of the Citizens Charter and customer satisfaction. An enhancement program after assessment was proposed. The respondents of the study were three hundred twenty-six (326) concessionaires of Calamba Water District and all fifty-six (56) CWD office personnel. Likewise, this study used the descriptive correlational method and impact analysis. The data were statistically treated using weighted mean, four-point Likert-scale and multiple linear regression analysis to assess the effectivity of implementation. The overall findings of the study revealed that the Citizen?s Charter RA 9485 service delivery standards were fully implemented in Calamba Water District. There was significant difference on how CWD personnel and stakeholders assessed the implementation of Citizen?s Charter, but concluded that the overall perception of the ARTA implementation revealed that both types of respondents were aware of its existence. Stakeholders will fully satisfied with the performance of CWD employees in addressing their concerns regarding their transaction and service delivery standards were significantly related to the satisfaction of the concessionaires. As output, the proponent proposed an enhancement program was proposed to the Calamba Water District with a goal of improving the customer service delivery and at the same time pave the way for future researchers to improve the standards set for public services as well as exploration on the effective implementation of the citizen charter.

enhancement

calamba water district

customer satisfaction

service

standards

implementation