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Challenges Facing Coherent Digitization of Government Processes Across All Policy Areas and Levels of Government to Enhance Efficient Public Service Delivery in Kenya.

Volume: 111  ,  Issue: 1 , October    Published Date: 21 October 2022
Publisher Name: IJRP
Views: 404  ,  Download: 227 , Pages: 220 - 228    
DOI: 10.47119/IJRP10011111020224034

Authors

# Author Name
1 Jim G. Kauma
2 Willy N. Irerib
3 Noel O. Olweny

Abstract

Goal 17.14 of the Sustainable Development Goals emphasizes the need for all countries to strengthen policy coherence for sustainable development to adopt a unified digital strategy. The second section of the PCSD framework consists of ideas for enhancing existing coherence mechanisms. To do so, it is essential to recognize the benefits of joint efforts and the necessity to eliminate institutional and policy incoherence. According to this research, a centralized electronic government system that coordinates financial and technological choices would be favorable across all policy domains. The objective of this study was to identify and assess the most significant obstacles limiting Kenyas efforts to fully digitalize its government operations across all sectors and levels of government to enhance the effectiveness of public service delivery. Although there is consensus on the positive effects of incorporating ICT into delivering public services, governments in less developed countries encounter obstacles in e-development. This research explores some significant barriers to executing e-Government programs in less developed nations. The paper focuses heavily on Kenya and evaluates the feasibility of implementing some of its ideas there. E-Government has also become a fundamental element of good contemporary governance, ensuring that governments execute their obligations as efficiently as possible globally. Utilizing responsible, adaptable, and upgradable technology, e-Government can provide services that are effective, transparent, citizen-centric, user-friendly, and accessible 24/7. The governments capacity to be held responsible, efficient, and successful in both the public and commercial sectors strengthens when they adopt cutting-edge technological solutions. Most people feel that properly adopting e-Government services will result in many positive developments that will benefit both the government and the people. The study aimed to identify the hurdles that must be overcome before Kenya can launch its E-government initiative. In addition, the research aimed to achieve the following specific objectives: to determine how key stakeholders from different levels of government could collaborate to improve public service delivery to determine how current monitoring, analysis, and reporting mechanisms impact the efficiency with which public services are provided and learn how the implementation of proper organizational and governance frameworks for consistent digitalization increases the efficiency of public service delivery. Specifically, A descriptive research method and a field survey of a cross-section of government agencies were used to compile the data presented in this study. The engaged departments and ministries were Education, Agriculture and Livestock, Finance, Lands, Devolution, and Health. Using questionnaires, we collected primary data from employees of these ministries central offices. The results were analyzed and interpreted using a mix of qualitative and quantitative methodologies. In the study, descriptive statistics, including percentages and frequency distributions, were used. The data analysis aimed to grasp the results of the 2021 survey of Kenyan Ministries. Survey questionnaires were used to obtain data. Data processing and analysis were performed using Microsoft Excel and IBM SPSS. Based on the gathered data, researchers were able to classify the hurdles of e-governance into four categories: technological (4.12 mean score), organizational (3.92), financial (3.67), and social (3.51). According to the research, the implementation of the E-government project in Kenya faces obstacles associated with information-sharing policy barriers, such as legalistic obstruction to the flow of information, unauthorized access by a subset of employees, prohibited access by members of the general public, fear of breaching confidentiality, and a lack of innovation in secure information-sharing within Government agencies. There is a lack of government commitment to developing an ICT policy to guide Ministries in developing their e-government infrastructure, slow procurement processes, low prioritization of ICT development within Ministries, awareness of e-Government, and a lack of innovation in ICT development within Ministries.

Keywords

  • Challenges; Coherent; Digitization; Government; Service delivery
  • Duaw Tulunghaan