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FACTORS AFFECTING CONSUMER INTENTION AND ADAPTION TO USE MOBILE WALLETS IN PROVINCE OF BATANGAS
Open AccessJournal Type: Research ArticleSubject: Business StudiesSubject Field: Accounting, Finance and Risk ManagementVolume:130, Issue: 1, August, 2023Publish Date: 1 August 2023

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Pages: 33-45

Abstract

As mobile wallets innovate, this also transformed our lives. Cash, in its various physical forms, has been used for hundreds of years, but nowadays cash is actively discouraged in many types of transactions. From this, the use of online payment evolved. This study aims to discover the factors of behavioral intention to use mobile wallets in the Province of Batangas. The study determined that perceived usefulness, perceived ease of use, security, trust, facilitating conditions, and lifestyle compatibility have a significant effect towards the attitude in the adoption of mobile wallets. This study also concluded that the attitude towards adoption of mobile wallets has a significant effect to the intention to adopt mobile wallets. It also revealed that perceived usefulness and trust do not have a significant effect towards the attitude in the adoption of mobile wallets and the moderating variables of age and gender do not have moderating causal effect to attitude and intention to adopt mobile wallets. The output of this Capstone research intends to promote awareness of mobile wallet services in the City of Lipa. It will help the residents and the local government with regard to technology innovation .

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