This study aims to analyse the influence of interactivity, serviceability and responsivity on public satisfaction, as well as the role of citizen journalism as a moderator in the context of police services in Jakarta, Depok and Bekasi. The research method used is a quantitative approach with a survey technique involving 430 respondents who have received driver's licence and/or vehicle registration certificate issuance or renewal services. The data were analysed using the Partial Least Squares-based Structural Equation Modelling (PLS-SEM) method with the assistance of SmartPLS 3.0 software. The results showed that interactivity, service ability and responsivity had a significant effect on citizen satisfaction through citizen journalism. These findings confirm the importance of the role of citizen journalism in strengthening accountability and public involvement in public services.