Journal Details
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Pages: 167-175
Abstract
Effective workplace communication plays a crucial role in fostering mutual understanding between management and employees and strengthening organizational commitment, thereby contributing to overall organizational success. This study examined the levels of communication satisfaction and organizational commitment among employees in a higher education institution. Using a descriptive-correlational design, data were collected through a survey questionnaire administered to 82 employees. Findings indicated that employees generally perceived the communication process as healthy, although certain areas required improvement. Respondents demonstrated strong levels of organizational commitment across affective, continuance, and normative dimensions, reflecting a sense of belongingness, awareness of the costs of leaving the organization, and a perceived obligation to remain. However, concerns were noted regarding communication on organizational policies and goals, compensation and benefits, external influences, and problem-resolution processes, highlighting the need for improved clarity and responsiveness. Statistical analysis revealed a significant relationship between communication satisfaction and organizational commitment, suggesting that more effective communication is associated with higher levels of employee commitment. The study underscores the importance of establishing clear communication channels, structured dissemination of information, and transparent communication practices to enhance employee commitment and organizational effectiveness.