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Volume 69, Issue 1 -16 January 2021
Downloads: 1534 • Views: 972
|Pages: 254-272
Communicative Competence: A Study of English for Tourism in Asian Region
Abstract:The study utilized the descriptive research design. It involved one hundred twenty guests of selected tourists? attractions in Asian countries particularly from Siem Reap, Cambodia, Ho Chi Minh, Vietnam and Taipei, Taiwan who were selected using purp [...] Read more
Downloads: 2667 • Views: 2333
|Pages: 273-286
Analysis of the Impact of Managerial Ownership, Institutional Ownership, Firm Size, Leverage, Profitability and Sales Growth Toward Earnings Management in Manufacturing Companies Listed on IDX in the 2015-2019 Period
Abstract:The phenomenon of earnings management is very interesting to research because it can provide an overview of the behavior of managers in reporting their business activities in a certain period, namely the emergence of earnings management caused by man [...] Read more
Downloads: 2980 • Views: 2223
|Pages: 287-301
Analysis Of The Effect Of Product Quality, Product Style, Product Price, Brand Image, Service Quality And Store Environment Factors On Brand Loyalty On Uniqlo Customers In Surabaya
by Wenny Geovani, S.M, Dr. Ronald, S.T.,M.M, Dr. Amelia S.E., RFP-I., M.M.
Abstract:The development of the fashion world in Indonesia has also increased quite rapidly. Fashion is any fashion of clothing or accessories that is popular in a certain place within a certain period of time too. The fastest growing fashion is clothes, this [...] Read more
Downloads: 1072 • Views: 1134
|Pages: 302-314
EVALUATING SENSITIVITY OF MACROECONOMIC FACTORS TO STOCK RETURN USING ARBITRAGE PRICING THEORY FRAMEWORK: EVIDENCE FROM INDONESIA STOCK MARKET
by Jonathan Evan, Yanuar Dananjaya, Bertha Silvia Sutejo
Abstract:An investor needs to understand the factors that drive the return of shares in the stock market. The movement of share price caused by many factors and investors revaluated the price based on their own asset valuation method. One of the Asset valuati [...] Read more
Downloads: 1005 • Views: 1084
|Pages: 315-326
ANALYSIS OF THE EFFECT OF NON VERBAL COMMUNICATION ON CUSTOMER LOYALTY THROUGH EMOTIONAL RESPONSE AND CUSTOMER SATISFACTION ON GRAPARI VISITORS IN SURABAYA.
by Ronald Suryaputra, Oliandes Sondakh, Kartina Tansy
Abstract:Every company will do its best to compete with its competitors. There is also intense competition in
the telecommunications sector in Indonesia. In 1989, the telecommunications sector was still
monopolized by the government, but since 2000 based on [...] Read more
Downloads: 1197 • Views: 1107
|Pages: 327-342
ANALYSIS OF THE EFFECT OF ENVIRONMENT, FRONTLINE PERSONNEL, MOMENTS OF TRUTH, PRODUCT OFFERINGS ON CUSTOMER LOYALTY THROUGH CUSTOMER EXPERIENCE QUALITY AND RELATIONSHIP QUALITY TO NOBU BANK CUSTOMERS IN SURABAYA
by Ronald Suryaputra, Amelia, Benedictus Christian Silalahi
Abstract:The world of manufacturing and services has developed very rapidly from year to year. In the
increasingly fierce competition and many rivals in the service world, it encourages every service
provider to innovate more. In the development of the serv [...] Read more
Downloads: 838 • Views: 986
|Pages: 343-351
FINANCIAL PERFORMANCE FOR LOCAL COMPANIES : POLITICAL EVENT STUDY IN SURABAYA
by Dr. Wiliam Santoso, S.E., M.Ak.
Abstract:The purpose of this research is to determine the differences of financial performance and market performance before, as at, and after direct election for local government executive. This research picks 28 Surabaya based listed companies as samples ba [...] Read more
Downloads: 1399 • Views: 1239
|Pages: 352-366
Analysis of the effect of service quality, food quality, atmospherics, authenticity (food), and authenticity (atmospheric), to positive emotion, value, and behavioral intention to myoung ga korean restaurant customer in Surabaya
by Dennys Christian, S.Ds, Dr. Amelia S.E., RFP-I, M.M., Dr. Ronald Suryaputra S.T., M.M.
Abstract:The appearance of the Korean Wave was marked for the first time by the presence of his dramas that managed to captivate Indonesian audiences. The rise of Korean dramas that have entered Indonesia seems to open new avenues for other Korean cultures to [...] Read more
Downloads: 1057 • Views: 1322
|Pages: 367-382
ANALYSIS OF THE EFFECT OF APPLICATION DESIGN, CUSTOMER SERVICE, SECURITY AND PRIVACY, AND FULFILMENT DIMENSIONS TO CUSTOMER SATISFACTION AND REPURCHASE INTENTION OF BLIBLI.COM CUSTOMERS IN SURABAYA
by Janice Carysa Siahaya, Ronald Suryaputra, Amelia
Abstract:Electronic commerce (E-commerce) is the activities of distributing, selling, buying and marketing of a produk (goods and service) by utilizing the telecommunication network such as the internet. In brief, e-commerce is the process of buying and selli [...] Read more
Downloads: 978 • Views: 1125
|Pages: 383-397
Analysis of the effect of store attributes to perceived relationship investment, perceived relationship quality, and attitudinal loyalty of Metro Department Store customer in Surabaya
by SEISY ELVIRA PALIT, AMELIA, Ronald Suryaputra
Abstract:The growth of the retail business in Indonesia shows a significant number. In this case, requires retail companies to be able to meet customer needs and adjust customer desires so that the company must be able to detect what the market needs and desi [...] Read more
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